Frequently Asked Questions
Find answers to common questions about our products, ordering, and policies.
General & Ordering
How do I place an order?
Browse our products, add items to your cart, and click 'Proceed to Checkout.' You'll be redirected to our secure Stripe checkout page where you can complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets through our secure Stripe payment processor.
Can I cancel or modify my order after placing it?
Digital products are delivered instantly, so cancellations aren't possible once the order is complete. For physical merchandise, contact us immediately if you need to make changes - we'll do our best to help if the item hasn't been sent to production yet.
Do you offer gift cards or discount codes?
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Digital Products
How do I access my digital products after purchase?
You'll receive an email with download links immediately after your purchase is complete. The email will be sent to the address you provided at checkout. Check your spam folder if you don't see it within a few minutes.
What file formats are the digital products in?
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Can I print the digital planners/workbooks?
Yes! Our digital planners and workbooks are designed to be printable. You can print them at home or take the files to a professional printing service.
What if my download link doesn't work?
If you're experiencing technical difficulties with your download link, please contact our support team with your order number. We'll resend your download link or help troubleshoot the issue.
Can I share digital products with friends or family?
No. Each purchase is licensed for personal use by a single individual. Sharing, reselling, or distributing our digital products violates our Terms of Service. If someone else wants access, they'll need to make their own purchase.
Physical Products
How long does it take to receive my merchandise?
Our merchandise is printed on-demand. Production takes 2-5 business days, followed by 3-7 business days for US shipping. International orders may take longer. You'll receive tracking information once your item ships.
Do you ship internationally?
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What are your sizing guidelines?
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How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can use the tracking number to monitor your package's progress through the shipping carrier's website.
What if my item arrives damaged or has a printing error?
We stand behind the quality of our products. If your item arrives damaged or has a printing error, please contact us within 30 days with a photo of the issue and your order number. We'll send you a free replacement.
Returns & Refunds
What is your return policy?
Digital products cannot be returned due to their instant-access nature. All sales are final. For physical merchandise, we don't accept returns for buyer's remorse or wrong size selection, but we do offer replacements for damaged or defective items.
Can I exchange an item for a different size?
Unfortunately, because our merchandise is custom-printed on-demand, we cannot offer exchanges for size changes. Please refer to our size charts before ordering to ensure the best fit.
How do I request a replacement for a defective item?
Contact our support team within 30 days of delivery with a clear photo of the defect and your order number. We'll arrange for a replacement at no cost to you. In most cases, you won't need to return the defective item.
Account & Technical
Do I need to create an account to purchase?
No account is required. You can checkout as a guest using just your email address. We'll send your order confirmation and download links (for digital products) to the email you provide.
How do I update my shipping address?
If you need to change your shipping address, contact us immediately with your order number. We can only update the address if your order hasn't been sent to production yet.
Is my payment information secure?
Yes. We use Stripe, a industry-leading payment processor, to handle all transactions. Your payment information is encrypted and never stored on our servers. Stripe is PCI-DSS compliant and meets the highest security standards.
About Our Products
Are your products eco-friendly or sustainable?
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Who creates the content for your digital products?
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What's the difference between your digital and physical products?
Digital products (ebooks, planners, courses) are downloadable files you access instantly after purchase - perfect for immediate use and printable at home. Physical products (apparel, mugs, accessories) are tangible items custom-printed and shipped to you. Both are designed to support your personal growth journey.